Support

Stuck? Start here. Most issues are covered below.

Session not found

If you see "Session not found", your workspace expired or was stopped:

1. Click Retry once first — the server may have been briefly unreachable.
2. If that doesn't work, click Start New Session to get a fresh workspace.
3. If it keeps happening, contact us at hi@dg.run with your session ID if you have it.

Login codes

• Codes expire after 10 minutes — request a new one if yours expired.
• Check your spam folder if the email doesn't arrive within a minute.
• If you hit rate limits, wait for the cooldown to finish, then use Resend code.
• Make sure you enter the latest code you received — older codes stop working once a new one is sent.

Sessions and credit

• Sessions run while you have credit — each minute of runtime uses a small amount of balance.
• Sessions stop when you stop them, when credit runs out, or if your account is blocked.
• Stopping shuts down your cloud workspace — work is not kept.
• Refreshing the page does not stop your session; you'll reconnect to the same workspace while it's live.
• If your workspace shut down unexpectedly, check whether your balance ran out, then start a new session.

Workspaces are temporary

Nothing is stored long-term. Copy out anything you need (download files or push to git) before the session ends.

Still need help?

• Check the Introduction for how dg.run works.
• Try starting a fresh session from home.
• Email us at hi@dg.run with your session ID, what you clicked, and any error text shown on screen.